Set up an account recovery contact

An account recovery contact will help you regain access to your account, even if you forget password to your e-Cont.md account.

What is an account recovery contact?

An account recovery contact (agent) is a person who can verify your identity and help restore access to your account and all your data if it is locked.

Setting up a recovery contact isn’t required to use account recovery, but it can make regaining access to your account and data easier.

Who should I designate as a recovery contact?

Your recovery agent should be someone you know and trust, such as a family member or close friend.

You can select up to five contacts to help you recover your account. To protect your privacy, Diginet does not have information about who your recovery agents are, so it's important to remember them yourself.

What will the recovery contact need to restore access?

The selected recovery agent must have a device that meets the minimum requirements for logging into the e-Cont.md website. Your authorized person will not be able to log into your account. They will only be able to provide you with a code if needed.

Requirements for setting up a recovery agent

• You may be prompted to update devices or remove devices you're not using.
• Your agent must be over 18 years old.
• Two-factor authentication must be enabled for your account.

Setting up an account recovery agent

1. Go to the e-Cont.md menu "System Preferences".
2. Click "Sign-in & Security".
3. Click "Recovery Contacts".
4. Click "Add a recovery contact" and follow the on-screen instructions to authenticate.
5. When selecting a contact, they will be asked to confirm the request. They will also receive a message notifying them that you want to add them as an authorized account recovery agent.
6. After the authorized account recovery agent confirms the request, a message will appear indicating that the contact has been added as an authorized account recovery agent.

What does your recovery contact need?

The selected contact must have a device that meets the minimum compliance requirements. Your recovery contacts will not be able to log into your account. They will only be able to provide you with a code if needed.

Requirements for setting up a recovery contact

• He/she may be prompted to update your devices or remove devices you are not using.
• He/she must be over 18 years old.
• Two-factor authentication must be enabled for his/her e-Cont.md account.

Setting up an account recovery contact

1. Go to the e-Cont.md menu "System Preferences".
2. Click "Sign-in & Security".
3. Click "Recovery Contacts".
4. Click "Add a recovery contact" and follow the on-screen instructions to authenticate.
5. When selecting a contact, they will be asked to confirm the request. They will also receive a message notifying you that you want to add them as a recovery agent.
6. After the agent confirms the request, a message will appear indicating that the contact has been added as an account recovery agent.

How to get a recovery code from your recovery contact

If you forget your e-Cont.md account password or your account is locked, follow the steps on your device to provide the on-screen instructions to your account recovery agent. You can do this in person or by phone. The account recovery agent will then provide you with a six-digit code to enter on your device. After verifying your identity, you can reset your e-Cont.md account password.